Whether she is designing a training from scratch or implementing existing curriculum, Toniya maintains creative autonomy. This makes it possible for her to ensure that the subject matter is not only imparted but also impactful and thus easily recalled and applied long after the training is over.

Toniya’s areas of expertise include:

Toniya’s areas of expertise include:

  • Customer Service
  • Work-life Balance
  • Career Management
  • Personalities at work
  • Diversity & Inclusion

Toniya’s top 5 most requested topics:

  1. Customers – The good ‘C’
  2. cUStomer Experience – Its about US not them
  3. Myth, Magic, Mania
  4. Aggression at Work – Proactive Recognition & Response
  5. Diversity – A Very Good Thing

Niche industries Toniya has shared her talents with:

  • Healthcare groups
  • Public works
  • Manufacturing
  • Non-profit boards
  • Small business owners

Toniya’s training sessions are dynamic, fun and filled with laughter